What's your store address? I would like to come to have a look.
We are Melbourne based online store. At this moment we sell online only and don't provide pick up or try-on service. We offer free worldwide shipping and a friendly return & exchange policy.
Please visit our online store to see detailed descriptions, photos and customers' reviews.
How can I make sure a dress/sash colour will work well for me?
We know how hard it can be to choose a colour online. Monitors may vary, so a live colour may not look exactly as on your screen. That is the reason why we recommend buying swatches first.
If you are unsure what colour you need, please purchase swatches first. This way, there will be no surprises when you receive your order.
I'm not sure what size to choose, can you help?
Detailed size charts are published in listings as an image or as a part of the item’s description. Please check item measurements in a size chart to pick the right size. Note that the age is for reference only.
Feel free to send us chest, waist and full height measurements (from top of the head to floor) if you need our assistance with sizing.
When should I place an order?
We recommend placing an order 2-3 months before an event. If you need to exchange a size or make some alterations, you still will have enough time to do that. Keep in mind delivery time.
When will you send a dress out if I place an order today?
For all "in stock" items, we need 3-5 business days to prepare an order. Orders are sent out every Wednesday in the early morning time (Melbourne, Australia time). Shipping time depends on the recipient location and delivery method you choose during the checkout.
How long does shipping take?
Standard delivery time estimate:
· Free shipping within Australia is approximately three-four business days.
· Free international shipping is approximately from three to five weeks.
· Express delivery is an option at checkout (up to seven days).
You will receive a notification once the order has been shipped.
As a result of COVID-19, all mailing services experience delivery delays due to limited airline capacity and government restrictions. For international orders, please allow extra two to four weeks to the standard delivery time mentioned above.
Do you offer courier delivery?
We understand some purchases are made at the last minute and are happy to help with fast delivery:
- same-day delivery for Melbourne,
- 1-5 working days for international deliveries.
Contact us if you need to speed up order delivery.