Shipping policy

Thank you for ordering with us! We love seeing your happy children with the choice you made.

We will guide you through the order process and help with size charts, matching colours and pretty accessories to deliver an amazing product and customer experience.

SIZE DISCLAIMER

Please, choose the right dress size carefully. For your convenience, we put the detailed sizes chart and measurements of the dress in each listing.

We are here to help you with sizing assistance if you send us chest, waist, and the full height of your child as the age sizes are for reference only.

  

COLOR DISCLAIMER

We know how hard it is to choose the right colour while shopping online. That's why we encourage you to use Fabric swatches listing in the Accessories to buy a colour sample you liked or contact us for help.

When you purchase an item without previous fabric swatch order, you take responsibility for your colour choice.

If you are buying dresses through multiple orders, please note that colour may vary depending on fabric batch used.

 

MULTIPLE ORDERS

Please contact us if you are ordering more than one dress or wedding accessory. To avoid disappointments with the fabrics and colour for your special occasion, please contact for assistance.

 

PROCESSING TIME

• The processing time is the time required to prepare your order for shipment.
• All our items are ready to ship and sent out from Melbourne, Australia in three to five business days.
• Express delivery does not speed up the processing time.

 

TAXES

You may need to cover customs and import duties taxes that apply in your country. Please check the entry duties in your region to understand the final product cost upon delivery. 

 

ADDRESS

Please make sure that shipping address is correct when you place the order. We are not responsible for lost items. No refund will be made if you provide the wrong delivery address.

If the order is returned due to an incorrect address, you will be required to cover shipping costs to re-send the item.

  

DELIVERY

Please note, we can only guarantee the processing time but not customs or Post service performance.

Standard delivery time estimate (not including processing time):

• Shipping within Australia is approximately three-four business days.
• International shipping is approximately from three to five weeks.
• Express delivery is an option at checkout (up to seven business days).

All orders are sent with Australia Post shipping method picked at checkout. You will receive a notification once the order has been shipped.

 

DELIVERY DELAYS

It may be delivery delays due to holidays, Post office or Customs operations, or any other reasons beyond our control.

We guarantee the processing time of your order but are not responsible for delays of third-party services.

 

DELIVERED BUT NOT RECEIVED

Please note, we are not responsible for parcels that marked as delivered but not received by you. Here are some useful tips for your delivery:

• Double-check the address in your order.
• Make sure no one else in your house or at work received the postage.
• Contact your local post office with a tracking number for details.

  

CARE AND ALTERING

• When you receive your dress, it may be wrinkled because of shipping.
• We recommend to hand wash or gentle machine circle your item before using.
• Use low-temperature iron or steamer to remove wrinkles.
• All dresses with embellishments must be professional cleaned only.
• Do not use the dryer.
• In need of small altering for chest or waist, simply stitch it by hands from inside.
• For perfect sash sit, apply stitches or use double-sided sticky tape.

SAFETY DISCLAIMER

Please be aware that some parts of our dresses, embellishments and accessories may be potential hazards for small children.

• Never leave your child unattended with our products. 
• Do not use dresses and accessories as sleepwear.
• Keep away from fire or hot surfaces. 
• Buyer bears all responsibility for the usage of our products.